Winning in Times of Crisis. As a crisis response manager for a television network, I experienced dozens of crises during my tenure from in-studio floods, earthquakes, gas leaks, stalking of our on-air talent, power outages, winter storms, and even a deer crashing into our studios. Some crises lasted an afternoon, and others lasted months. There […]
Tag: Change
The Importance of Routine
It was Thursday Afternoon, and I was waiting for a manager I coached to arrive at the local coffee shop. It has been a good year for her. She managed a team of high-performing individuals and had focused on continually improving their performance, creating and changing processes to get better results. I was looking forward […]
Emotional Intelligence: Awareness
A little more than a year ago, Jeff Lurie, the owner of the Philadelphia Eagles fired his head coach Chip Kelly before the end of the season, a rare act in the prestigious NFL football league. The reason Mr. Laurie gave for firing Mr. Kelly was Emotional Intelligence. The term Emotional Intelligence has been used […]